Return and Refund Policy

RETURN AND REFUND POLICY

Last updated: October 28, 2026

90-DAY RETURNS

You may request a return within 90 days after your order is delivered. Returns are free for eligible items.

To start a return, email nuovessa@163.com with your order number and the item(s) you wish to return. We will provide return instructions. Please contact us before sending anything back; items sent without return instructions may be delayed.

RETURN CONDITIONS

Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging, where applicable. Please try on clothing indoors and take care not to remove tags until you decide to keep it.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and a description of the issue. We will help arrange an appropriate resolution.

REFUNDS

After your return is received and inspected, we will email you with the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Original shipping charges, if any, will be refunded where required by law or when the return is due to an item that arrived damaged, defective, or incorrect.

EXCHANGES

If you would like a different size or item, contact us at nuovessa@163.com. Exchanges depend on product availability.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has shipped.

CONTACT

Nuovessa
Email: nuovessa@163.com
Website: https://nuovessa.com